A little help, whenever you need it
Keep your spark going.
Questions about your goals, widgets or Streakpad Plus? You’re in the right place.
Talk to us
We’re an email away.
Tell us what happened and which device you use. Your app version and iOS or watchOS version help us understand the issue.
Yakov.pogosyan@gmail.comEmail supportSTREAKPAD · FAQ
A few helpful answers
Where are my trackers and notes stored?
Your library is stored locally on your device. Streakpad has no developer-operated account system or cloud sync. iPhone and iPad keep separate libraries. Your paired Apple Watch exchanges tracker information directly with your iPhone. Device backups may include app data according to your Apple settings.
How do I restore Streakpad Plus?
Open Settings → Purchases → Restore Purchases in Streakpad, using the Apple Account that made the purchase. Restoration needs an internet connection. A subscription must still be active; a lifetime purchase does not expire.
How do I manage or cancel a subscription?
Open Settings → Purchases → Manage Subscriptions in Streakpad, or manage subscriptions in your Apple Account settings. Deleting Streakpad does not cancel a subscription. Lifetime is a one-time purchase.
How do I add a widget?
Open Settings → Widgets in Streakpad for instructions for the Home Screen, Lock Screen and Apple Watch. Create a tracker in the app first. Your Watch must be paired with your iPhone and have the companion app installed.
Why am I not receiving reminders?
Check the reminder time inside your tracker and allow notifications for Streakpad in your device settings. Focus modes and notification settings can silence alerts. Live Activities and Dynamic Island availability also depend on your device and system settings.
How do I export or delete my data?
Data export is available with Plus in Settings → Import & export. You choose where the exported file goes. You can delete individual trackers and entries in the app. Deleting the app can remove its local library; exported files and system backups are managed separately.
What should I include in a support email?
Describe the steps that led to the issue, what you expected, your device model and the app version. You can attach a screenshot if you wish. Include only information you are comfortable sharing; you do not need to send your tracker library.